Just about every business today needs every competitive advantage it can get, and every tool available to help with its success. This is especially true for small businesses and those run out of a person’s home, and these can truly benefit from a 24-hour answering service. It’s easy to dismiss the need for a 24-hour answering service for your company if it’s small or you’re self-employed, and if you assume that a voicemail on your cell phone is enough for you.
But fewer people want to listen to voice mail greetings and prompts, deal with repeated password and PIN entries and leave voice messages, when they are making calls on their mobile phones.
Customers who need your product or service are important contributors to company growth. Missing their call is not an option. A live answering service is a reliable way to make sure every incoming call is answered and every customer is given prompt customer service. You need a phone service that fits your company dynamics. A live answering service will handle your incoming calls that you otherwise would not be able to answer. A live telephone answering service can be so much more than just telephone agents taking your calls in a distant call center. That’s one of their expected duties, but today’s answering solutions have moved well past that simple definition and can now perform a multitude of useful tasks, just falling short of making your early morning coffee. Costs have tumbled too, and the quality of customer service has risen significantly, which is always a welcome direction as far as both matters are concerned.
Our answering service for small businesses allows businesses to keep their costs low without losing touch with their customers.